Here at Bulldog Gear, we strive to deliver the best customer service possible. We do this by using a variety of reputable couriers to ensure smooth and efficient deliveries.
For more information regarding the delivery of orders, please see the subcategories below:
Generated Shipping Prices
All of the shipping prices generated from our website apply to the UK mainland ONLY.
Therefore, these shipping prices exclude areas within the UK such as Northern Ireland, Jersey, Guernsey & The Scottish Highlands, etc.
Consequently, if you have placed an order from one of these regions (or similar) and the incorrect shipping charges have been applied to your order, please do not be alarmed if a member of our sales team contacts you shortly after placing an order to arrange an additional payment to cover the shipping costs.
If you are not willing to pay these additional charges then your order will be cancelled and a full refund will be issued (for more information regarding this please refer to our terms and conditions which provide more information regarding this).
If you are from one of the regions listed above and would like to place an order we would strongly recommend contacting our sales team email via email@example.com for a more accurate and competitive quote.
UK Pallet Consignments
All larger orders will be sent on a pallet via a shipping network.
When your order has been dispatched you will receive a similar email to the below depending on the size, shape, and weight of your order:
We are pleased to advise that your order has been dispatched for delivery.
As soon as your pallet arrives at your local depot the courier will contact you to book a suitable delivery time and date.
Your order will arrive on a curtain-sided vehicle, secured to a pallet, and will require a signature.
We have requested for the courier to deliver and unload your order on a vehicle with a tail lift.
However, if this is not possible due to the exceptional length/weight of the pallet, this will have to be unloaded manually.
Please note - this will have to be done by yourself as the delivery drivers are not insured to handle the goods.
We have also requested for the courier to contact you one hour prior to delivery.
If there are any problems regarding the scheduled delivery, please can you contact us as soon as possible, so that we can contact the courier to rearrange the delivery date.
If delivery is attempted and not made you will be subject to additional charges.
If we are unable to fulfill any of the items from your order, these items will be listed at the bottom of the confirmation email and will be dispatched as soon as these items have arrived back into stock.
Please note, the price of the pallet your goods are shipped are included in your shipping charges.
Usually, the courier will take this away but if not this is your responsibility to discard.
The majority of our parcel orders are shipped via the courier DPD.
When your order has been dispatched you will receive a shipping notification from the courier which will confirm the delivery date of your order and provide you with a 1-hour time slot for your delivery.
Once your order has been dispatched the delivery address of your order cannot be changed.
Please note, if you request for the courier to leave your parcel in a safe location regardless of whether or not the courier has left your parcel in the incorrect location requested, we (Bulldog Gear) are not liable and will not dispatch a replacement order - this is done so at your own risk.
Occasionally, we will ship your order as 1/2 or even 3 parcels - this is due to the size, shape, and weight of your order.
For example, if you have only received 2/3 of your parcels, please remain patient. The likelihood is that your outstanding parcel is on another delivery vehicle and will be delivered within 24hours of receiving your initial delivery.
To check the number of parcels which have been dispatched, simply check your tracking information or check the label on one of your parcels which will confirm the number of consignments that have been booked in for delivery (1/3)
DPD Pick Up Points
The courier DPD also offers you the option for you to request for your order to be delivered to one of your local pick up points, this feature will allow you to collect your order during a convenient time that suits you.
The local pick up points will hold your order for a maximum of 48 hours, if your order hasn't been collected within this time frame your order will be returned to our warehouse and additional redelivery charges will apply.
Please note, if your order is of unusual size (such as a barbell) please do not select this option as items like this are far too big to fit inside the storage unit - consequently, your order will then be returned to our warehouse and redelivery charges will apply.
If your order has been dispatched and you still haven't received your order within a reasonable timeframe please do not hesitate to contact us and we will do our best to resolve this issue as quickly as possible.
If we are unable to resolve the following issue DPD will initially arrange for a parcel search in the delivery depot where your order was last scanned - this process can take between 3-5 days.
If DPD are unable to locate your order we will raise a claim with the courier and arrange for a replacement order to be dispatched.
Please note, a replacement order will only be dispatched when DPD have completed their investigation.
Occasionally you may receive a notification prior to your order being fulfilled or dispatched - this a result of our shipping team booking the delivery of your order in anticipation of a particular product arriving into stock.
As soon as your order has been dispatched you will receive a confirmation email and tracking information will be updated as soon as the barcode on your parcel has been scanned.
Orders With Pre-Order Items
If you have placed an order which consists of a pre-order item, your whole order will be shipped together when the selected pre-order item has arrived back in stock.
Please note, if you would like to receive the rest of your order beforehand (not pre-order items), we would strongly recommend placing two seperate orders as your order will not be dispatched until the pre-order items are back in stock.
If you have any questions or require any further information then please do not hesitate to contact a member of our sales team at firstname.lastname@example.org.
Please note, any disputes regarding a damaged item or missing parcel must be made within 14 days (including weekends) from the date of your order being dispatched.
It is with regret to inform you that any disputes made outside of this timeframe are not valid, as this falls outside of our couriers dispute terms and conditions.
Consequently, we will not be able to send out a replacement order as we will be unable to raise a claim with the courier.