DELIVERY AND COLLECTIONS
Here at Bulldog Gear, we strive to deliver the best customer service possible. We do this by using a variety of reputable couriers to ensure smooth and efficient deliveries.
For more information regarding the delivery and collection of orders, please see the subcategories below:
If you have chosen to collect your order in person directly from our warehouse, you must have an organised collection slot allocated before your arrival. Please bear in mind that we are a functioning warehouse not a showroom and we cannot accommodate customers who do not have a prior confirmed collection appointment. We do not offer tours of our warehousing or manufacturing facility or have products on display to view.
1. Once you have placed your order and confirmed payment on your order online and selected "collection" as your chosen method of delivery, Bulldog Gear Ltd will Email you when the order is ready to collect.
** PLEASE NOTE: If you turn up prior to our collection confirmation we will not be able to supply you with your order on demand.**
2. Upon arrival please ring the bell and wait for assistance, we ask that you do not proceed into the warehouse for health and safety reasons. Someone will be with you shortly, please bring your order details and some form of ID with you.
3. Once your order details have been confirmed, your order will be brought out to the front of our warehouse. Please make sure you have an adequate sized vehicle for your items and bring extra pair of hands to help with larger items. If you need more info on weights and box dimensions of your order we can provide you with this on request. We cannot load goods into your vehicle as we cannot be accountable/liable for insurance purposes.
4. Once the item has left the front of our warehouse you as the customer take full responsibility for any damages that may be caused to products during loading or transit.
Please Note: Our Warehouse is only open for collection Mon-Fri 9am-4pm.
Bulldog Gear 18D, Airfield Industrial estate, Hixon ST18 0PJ
Look out for our sign on the building!
DISPATCH AND DELIVERY
We aim to dispatch your order within 3-5 working days from our warehouse - please bear in mind that some of our items are made to order and may in some cases take considerably longer than 3 days to dispatch. If you have any concerns or queries regarding a delay on dispatch or delivery, please contact customer service directly. Once dispatched from our warehouse and in the hands of the hauliers or courier, it may take us a little longer to find information regarding delays on your order - please bear with us, our team work hard to resolve any issues as quickly as possible. Please note that all of our palletised deliveries are curbside only, this does not include bringing the pallet up to, into, or around the back of the residence, just a curbside drop. It is the responsibility of the customer to retrieve from curbside into their property.
Free/discounted shipping codes and limited time offers
Free/discounted shipping codes cannot be used on any third party products including, Concept 2, Watt Bike or Keiser products. Bulldog Gear maintains the right to cancel or refuse orders using codes applied to ineligible items.
GENERATED SHIPPING PRICES
All of the shipping prices generated from our website apply to the UK mainland ONLY.
Therefore, these shipping prices exclude areas within the UK such as Northern Ireland, Jersey, Guernsey & The Scottish Highlands, etc.
Consequently, if you have placed an order from one of these regions (or similar) and the incorrect shipping charges have been applied to your order, please do not be alarmed if a member of our sales team contacts you shortly after placing an order to arrange an additional payment to cover the shipping costs.
If you are not willing to pay these additional charges then your order will be cancelled and a full refund will be issued (for more information regarding this please refer to our terms and conditions which provide more information regarding this).
If you are from one of the regions listed above and would like to place an order we would strongly recommend contacting our sales team email via Customer.firstname.lastname@example.org for a more accurate and competitive quote.
UK PALLET CONSIGNMENTS
All larger orders will be sent on a pallet via a shipping network.
When your order has been dispatched you will receive a similar email to the below depending on the size, shape, and weight of your order:
We are pleased to advise that your order has been dispatched for delivery.
As soon as your pallet arrives at your local depot the courier will contact you to book a suitable delivery time and date.
Your order will arrive on a curtain-sided vehicle, secured to a pallet, and will require a signature.
We have requested for the courier to deliver and unload your order on a vehicle with a tail lift.
However, if this is not possible due to the exceptional length/weight of the pallet, this will have to be unloaded manually.
Please note - this will have to be done by yourself as the delivery drivers are not insured to handle the goods.
We have also requested for the courier to contact you one hour prior to delivery.
If there are any problems regarding the scheduled delivery, please can you contact us as soon as possible, so that we can contact the courier to rearrange the delivery date.
If delivery is attempted and not made you will be subject to additional charges.
If we are unable to fulfill any of the items from your order, these items will be listed at the bottom of the confirmation email and will be dispatched as soon as these items have arrived back into stock.
Please note, the price of the pallet your goods are shipped are included in your shipping charges.
Usually, the courier will take this away but if not this is your responsibility to discard.
The majority of our parcel orders are shipped via the courier Parcel Force.
When your order has been dispatched you will receive a shipping notification from the courier which will confirm the delivery date of your order and provide you with a 2-hour time slot for your delivery.
Once your order has been dispatched the delivery address of your order cannot be changed.
Please note, if you request for the courier to leave your parcel in a safe location regardless of whether or not the courier has left your parcel in the incorrect location requested, we (Bulldog Gear) are not liable and will not dispatch a replacement order - this is done so at your own risk.
PLEASE NOTE: If your delivery is not accepted on three occasions your order will be returned to our warehouse, the cost of redelivery will sit with the customer not Bulldog Gear.
Occasionally, we will ship your order as 1/2 or even 3 parcels - this is due to the size, shape, and weight of your order.
For example, if you have only received 2/3 of your parcels, please remain patient. The likelihood is that your outstanding parcel is on another delivery vehicle and will be delivered within 24hours of receiving your initial delivery.
To check the number of parcels which have been dispatched, simply check your tracking information or check the label on one of your parcels which will confirm the number of consignments that have been booked in for delivery (1/3)
PARCEL FORCE PICK UP POINTS
The courier Parcel Force also offers you the option for you to request for your order to be delivered to one of your local pick up points such as your local post office or delivery depot, this feature will allow you to collect your order during a convenient time that suits you.
The local pick up points will hold your order for a maximum of 16 days (Post Office), 21 days (depot) , if your order hasn't been collected within this time frame your order will be returned to our warehouse and additional redelivery charges will apply.
Please note, if your order is of unusual size (such as a barbell) please do not select this option as items like this are far too big to fit inside the storage unit - consequently, your order will then be returned to our warehouse and redelivery charges will apply.
If your order has been dispatched and you still haven't received your order within a reasonable timeframe please do not hesitate to contact us and we will do our best to resolve this issue as quickly as possible.
If we are unable to resolve the following issue Parcel Force will initially arrange for a parcel search in the delivery depot where your order was last scanned - this process can take between 3-5 days.
If Parcel Force are unable to locate your order we will raise a claim with the courier and arrange for a replacement order to be dispatched.
Please note, a replacement order will only be dispatched when Parcel Force have completed their investigation.
Please note that if and order is cancelled after dispatch or after missed deliveries the cost of redelivery will be charged against your refund if not paid. The cost of redelivery does not sit with Bulldog Gear.
INTERNATIONAL ORDERS & 3RD PART COURIERS
Failure to do so in a quick timely manner could result in additional costs such as storage fees - Bulldog Gear are NOT responsible for any additional costs incurred.
All orders organised to be shipped abroad/exported via any 3rd party couriers or logistics are the full responsibility of the customer once it has left the Bulldog Gear warehouse. It is not the responsibility of Bulldog Gear to organise this shipping option or complete associated paperwork.
Occasionally you may receive a notification prior to your order being fulfilled or dispatched - this a result of our shipping team booking the delivery of your order in anticipation of a dispatch the following day or a particular product arriving into stock.
As soon as your order has been dispatched you will receive a confirmation email and tracking information will be updated as soon as the barcode on your parcel has been scanned. If you order can't be tracked it may not yet have left our depot but it will be due to leave the next working day (orders are only dispatch Mon -Fri).
ORDERS WITH PRE-ORDER ITEMS
If you have placed an order which consists of a pre-order item, your whole order will be shipped together when the selected pre-order item has arrived back in stock.
Please note, if you would like to receive the rest of your order beforehand (not pre-order items), we would strongly recommend placing two separate orders as your order will not be dispatched until the pre-order items are back in stock.
If you have any questions or require any further information then please do not hesitate to contact a member of our sales team at Customer.email@example.com
Please note, any disputes regarding a damaged item or missing parcel must be made within 14 days (including weekends) from the date of your order being dispatched.
It is with regret to inform you that any disputes made outside of this timeframe are not valid, as this falls outside of our couriers dispute terms and conditions.
Consequently, we will not be able to send out a replacement order as we will be unable to raise a claim with the courier.