Privacy Policy

Bulldog Gear are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect your data to process your order and to provide a service afterwards. There is the option to opt out of any marketing emails.

The type of information we will collect about you when you place an order or register on our web site includes:

  • Name
  • Address
  • Phone Number
  • Email Address
  • Credit/Debit card details
  • IP Address

We use Shopify to process your data, please see their privacy policy here.

We will never collect sensitive information about you without your explicit consent. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you can email us at customer.service@bulldoggear.com

Use of Personal Information

We use the information that you provide us with for the following purposes:

  • To send updates regarding the status of your enquiry or order
  • To send newsletters and updates which we believe you will be interested in
  • To understand the behaviour of our registered users

When you purchase something from our store, we need to know your name, email address, delivery address, credit/debit card number and expiry date. When you browse our online store, we automatically receive your IP Address, which allows us to learn about your browser and operating system.

Your Consent

By entering any of our online competitions either via our website or social media you are giving consent to Bulldog Gear to contact you for marketing purposes including but not limited to updates, deals and discounts. You can choose to unsubscribe at any time.

By submitting information to Bulldog Gear, you consent to the collection and use of this information by Bulldog Gear.  If you wish to withdraw your consent at any time, contact us by emailing customer.service@bulldoggear.com or mailing us at:

Bulldog Gear

Unit 4A – New Road Industrial Estate
New Road, Hixon
Staffordshire, ST18 0PJ 

Your Email Address

Your email address is used to communicate with you regarding your order. It will also be used for marketing purposes, but you will be provided with the opportunity to unsubscribe at any time via the unsubscribe link which can be found at the bottom of any marketing emails sent by Bulldog Gear.

Data Security

Our store is hosted on Shopify Inc. Your data is stored through their data storage, databases and on the general application. This is stored on a secure server behind a firewall. 

We do not store credit card details nor do we share customer details with any Third-Parties.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard and Discover.

PCI-DSS requirements ensure the secure handling of credit card information by our store and its service providers.

For more insight, you can read Shopify’s Terms of Service here or Privacy Statement here.

Cookies

Cookies are alphanumeric identifiers that are transferred to your computer’s (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser and provide features such as the storage of items in your Shopping Basket between visits. The ‘Help’ menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional.

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current

Analytic Tools

Bulldog Gear use Google Analytics to record information about visits to our website and use this to learn about the behaviour of customers. Googles set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure that our website is operating effectively for our users. You can find out more about how Google uses cookies at: http://www.google.co.uk/policies/privacy/

Bulldog Gear uses the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity along with customer visits which can be played back through the Lucky Orange system. Only user actions and page visits are recorded and does not record or make visible any personal customer details or data entries. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. You can choose to disable the Lucky Orange Service here.

Social Media Plug-Ins

Social Media Plug-ins for Facebook and Instagram obtain data for tracking purposes. This is in line with the terms of each social media.

International Privacy

The above privacy statement may not be applicable in all countries of Bulldog Gear visitors as security policies may vary according to the individual Internet laws in each host country.