Dear Customers, Partners and Friends,
We wanted to provide you with an update on the current situation at Bulldog Gear.
The most common questions relate to:
- Current Operation
- Order Lead Times – UK
- Shipping Outside of Mainland UK
- Stock Update
- Add to Order
- Order Cancelation
- Returns Extended
- Quotations
- Custom Orders
- Pre-Order Notice
Current Operation
All office staff are working remotely and as such you cannot contact us via phone currently. We have also streamlined our correspondence to email only via customer.service@bulldoggear.com and as such will not be answering questions via social media. We are trying our utmost to maintain our usual service standards but thank you for your patience and support - Please bear with us, our focus is on getting your order to you as quickly as possible.
Customer Service Correspondence: Monday - Friday 09:00 - 16:30
Order Lead Times - UK
If you have placed an order with us, you will receive an order confirmation email. Your next correspondence will not be until dispatch from the warehouse.
All in-stock items will be dispatched within 3-5 working days unless otherwise stated on the product page.
Where possible we are trying to ship orders sooner.
Shipping Outside of Mainland UK
Unfortunately we have suspended all shipping outside of mainland UK, including the Republic of Ireland and Northern Ireland until further notice. We apologise for any inconvenience caused.
We thank you all for your patience and understanding at this difficult time, we are doing everything possible to get orders to you as quickly as possible and hope that this information helps to answer your questions.
Stock Update
UK made products are produced every 2-4 weeks, identified by a ‘Made in the United Kingdom’ logo on the product page e.g. Squat Racks, Power Racks, Rigs, Rig Accessories and Storage.
For all non UK stock items if we don’t have a select date for this item, please sign up to our automated notification system via the ‘Notify Me When Available Button’ and will contact you when the item becomes available again.
Add to Order
Unfortunately due to the high volume of orders being placed, we are unable to add new orders to existing ones. These will have to be placed separately.
Order Cancellation
If you wish to cancel your order, please contact customer.service@bulldoggear.com with your order confirmation number. We will issue a full refund, but due to current operations there may be a delay in receiving the funds back into your account - please bear with us.
Please Note:
All requests to cancel orders must be made via the customer.service@bulldoggear.com email address and not via social media. Please include your order number in the email subject for all correspondence.
If you cancel your order AFTER it has shipped you will be liable for shipping and returns charges.
Quotations
We are currently unable to provide quotations at this time due to fluctuations in stock levels and high demand. This will be reviewed on a month-to-month basis. Should you wish to place an order, please do so though the website.
Custom Orders
We are currently unable to provide custom orders at this time. Should you be looking to create a custom space and are happy to wait, please send through as much information as possible including kit list, images of space and dimensions to customer.service@bulldoggear.com and we’ll get back to you when we are able to in the near future.
Pre-Order Notice
We have a number of items available for purchase as Pre-Order.
These products are given an estimated dispatch week written on the product page at the top of the product description, in BOLD and RED.
‘PRE-ORDER your weight vest for dispatch week commencing 25th July’.
Please note: These are ESTIMATED dates for dispatch and may be SUBJECT TO CHANGE due to issues surrounding Brexit, COVID-19, and the well advertised issues regarding port congestion and delays. We strive to provide the most timely and up to date information, but given that this is a European and cross industry issue from fitness to automotive, it is out of our control and we are unable to provide individual updates and the normal level service our customers expect.
Please do not place an order for a Pre-Order item unless you accept that there may be some delays in the shipment and in our communication to update you as the situation changes daily.
We appreciate your continued support and patience during this frustrating time.
PRE-ORDER MESSAGE
We apologise wholeheartedly for the level of service and more specifically the level of communication we have provided in regards to the delayed pre-order items. We typically provide an ETA 4 weeks after the expected arrival date to our warehouse of goods.
This is not our standard level of service. We have either been waiting for the above products or components needed to finish the above products via shipping lines inbound to the UK.
As I am sure you will have seen on the news, this is a cross-industry issue affecting many areas of the UK economy.
There is currently ongoing heavy congestion at Felixstowe and Southampton with equipment issues (the port is full of empty containers). We have seen shipping dates change on a daily basis with ships expected to arrive then diverted to Antwerp for example, and then having to be unloaded and then trucked or reloaded onto another vessel, shipped back to the UK only then again not being able to dock and be unloaded.
Our customer service team have been trying to ascertain reliable and accurate dates in a climate of logical chaos and we have therefore been unable to provide accurate updates.
Please note, we will not be able to offer separate dispatch for other items in your order because of these delays. We will also be unable to offer any compensation for shipping fees.
We continue to be inundated with an unprecedented amount of questions across all platforms and as such we hope this statement will offer you the information required.
We hope you and your families are safe and well.
Kind Regards,
Team Bulldog
