Bulldog Gear - Concept2 Rower/RowErg

Due to the huge range of products within our catalogue, not all of our products have the same warranty terms. However, it is worth noting that damage suffered to ANY ITEM arising from improper use, normal wear and tear, improper maintenance, unauthorised repairs, alteration, or negligence are not covered under any of our warranty terms.

Barbells

All Bulldog Gear - 15kg & 20kg Barbells are guaranteed for 1 Years against bending or breaking, this however does not extend to damage caused by unsuitable storage, negligence, accidents or normal expected wear and tear. Our Bulldog Gear warranty covers any manufacturing flaw and may be subject to return and inspection prior to a refund being issued.

Our Barbells are only to be used on suitable shock-absorbing gym flooring, which is 18mm thick as a minimum. If used on rubber flooring that is less than the specified minimum of 18mm your Barbell warranty will be deemed void. Stable matting, sprung floors, concrete, tarmac, carpet or flooring types that are not specifically designed for a gym environment are not classed as suitable flooring and will deem your warranty void. If you do not want to matt your space, Drop pads are a great alternative.

Barbells must be stored correctly in a non humid environment (not suitable for outdoor use) and must not be left loaded in the rack. Normal wear and tear does not fall under warranty, and failure to maintain barbells on a regular basis will invalidate the warranty. See how to maintain your Barbell here.

Do not drop the empty Barbell or with weight plates less than 5kg on any surface, this can damage the bearings and will vastly reduce the lifespan of your Barbell. If this is suspected to be the issue when a claim is raised you may not be successful in your claim.

Bumpers

Dropping 5KG bumper plates from any of our collections alone on the barbell repeatedly will damage the plates and will void the warranty, it will be clear to our customer service team if this is the case.

Bumper Plates will not be replaced under warranty if they are deemed to have been used incorrectly. Incorrect use includes, but is not limited to, dropping 5kg and 10kg plates from above hip height, dropping any sized plates onto unprotected flooring surfaces or unsuitable storage. Suitable flooring is either specified gym matting at a minimum of 18mm OR drop pads - any flooring that is not designed to be used in a gym environment is not deemed suitable, this includes stable matting other rubber, foam matts, yoga matts, concrete or carpet pads.

Kettlebells & Dumbbells

Your Kettlebell / Dumbbell warranty covers manufacturing faults and defects. It does not cover accidental damage, negligence or visual scratches or imperfections caused by the manufacturing process submitted more than a week post delivery / after use.

Electronics

Our Bulldog Gear electronics warranty covers any electronic monitors or timers which use either mains or battery as their power source. This warranty excludes normal depletion of consumable parts (such as batteries) unless the failure has occurred due to a defect in material or workmanship. Bulldog Gear is not liable for any consequential damages resulting from any use, self repairs or inability to use its products, including incorrect or inappropriate usage or storage in an unsuitable environment.

Selectorised & Plate Loaded

All Bulldog Gear Selectorised and Plate Loaded machines are covered under warranty as follows:

• All steel frames carry a limited lifetime warranty against separation and/or cracking of welded joints. This does not include powder coat finish or expected wear and tear due to use.
• 3 Years: Weight stack, Selector shaft.
• 1 Year: Linear bearings, weight shafts (shafts require regular lubrication to protect against rusting and performance)
• 1 Year: Rotational bearings Pulley wheels (all sizes)
• 6 Months: Spring loaded pins, selector pins Cable and cable parts, handles, end caps.
• 6 Months: Vinyl covers, seams and embroidery manufacturing defects. Excessive wear caused by incorrect use is NOT covered under warranty.

Rigs, Racks & Pull Up Bars

This warranty does not cover cosmetic damage/signs of use/wear from normal expected use. 

Custom Rigs, Custom Racks & Custom Storage

Warranty agreements for custom rigs, racks, storage or other specifically sourced custom item will be dealt with on a case by case basis. If you need further clarification on this or assistance please contact your original sales representative directly - or contact our sales department on: sales@bulldoggear.com.

Storage

All items must be checked upon delivery for damage and reported to our customer service team if this is the case, we cannot offer support for dents, paint finish or imperfections after the item has been assembled. Damage caused by exceeding the weight limit on the item is not covered. Due to the variety of storage items we offer, we deal with issues on a case by case basis. Please contact customer service directly with as much information, images, videos and order number and date. Having this information to hand allows our team to process your query as quickly as possible.

Benches

Please note that all warranties are subject to inspection by our team - if weight limits on benches have not been adhered to we are unable to issue a refund. Please check individual items for weight tolerances. 

Textiles and Upholstery

If the product/element you are looking for isn't covered in the table above then please contact us directly on customer.service@bulldoggear.com.

Gym Accessories, Athlete Accessories & Clothing

If the item you are looking for is not listed please contact our customer service team for assistance. 

Treadmills

This warranty covers manufacturing defects; it does not cover normal wear and tear.

This warranty is void if the product has been improperly stored such as in damp environments, exposure to extreme temperatures or extreme temperature fluctuations, assembled incorrectly, altered and/or modified in any way. Improper assembly indications such as damaged/pinched/stripped wiring and damaged threads on nuts.

This warranty does not cover damage caused by misuse or accidental damage either cosmetic or structural. This includes but is not limited to scratches, broken covers, seat damage or cosmetic damage to powder coat or plastic trim not highlighted to our customer service team on delivery.

This Warranty does not extend to treadmills that have been damaged or rendered defective;  as a result of accident, misuse, abuse, by modification of the product, by normal wear and tear, or as a result of service by anyone other than an authorised service provider.

Bulldog Gear may choose at our discretion to repair or replace any defective treadmill frame or parts with new or serviceable used parts that are equivalent in function to the original parts.

As described in the corresponding Treadmill User Guides, the product requires regular maintenance. This warranty does not cover claims for damage caused by failure to maintain or improper maintenance nor does it cover repair for any noises such as: squeaks, clunks, thumps resulting from poor or lack of preventive maintenance.

Airbikes

All Airbike lines are covered under warranty for a period of 1 year. This warranty covers manufacturing defects; it does not cover normal wear and tear on heavy wear items such as, but not limited to foot pedals, mobility wheels, grips, seat wear or plastic fairing.

This warranty is void if the product has been improperly stored such as in damp environments, exposure to extreme temperatures or extreme temperature fluctuations, assembled incorrectly, altered and/or modified in any way. Improper assembly indications such as damaged/pinched/stripped wiring and damaged threads on nuts or pedals.

This warranty does not cover damage caused by misuse or accidental damage either cosmetic or structural. This includes but is not limited to scratches, broken covers, seat damage or cosmetic damage to powder coat or plastic trim not highlighted to our customer service team on delivery.

This Warranty does not extend to Airbikes that have been damaged or rendered defective;  as a result of accident, misuse, abuse, by modification of the product, by normal wear and tear, or as a result of service by anyone other than an authorised service provider.

Bulldog Gear may choose at our discretion to repair or replace any defective Airbike frame or parts with new or serviceable used parts that are equivalent in function to the original parts.

As described in the corresponding Airbike User Guides, the product requires regular maintenance. This warranty does not cover claims for damage caused by failure to maintain or improper maintenance nor does it cover repair for any noises such as: squeaks, clunks, thumps resulting from poor or lack of preventive maintenance.

Flooring

The customer must notify Bulldog Gear of any obvious visual defects or damaged flooring prior to installation. Please note that some of our flooring may have white powder or residue left from the manufacturing process and agents to protect the rubber during transportation. These residues are easily removed with dish soap and warm water. We advise cleaning your flooring tiles both prior to and after installation. Upon delivery it is important to let your mats reach room temperature prior to installation to allow for contraction and expansion of the rubber. Rubber flooring can only be installed over a suitable base, concrete floors must be sealed to prevent powdering and cracking. It is essential that you check weight limits on you existing floor prior to installation, we do not advise installing over a non concrete base and Bulldog Gear are not liable for damage caused to unsuitable under-flooring. Bulldog Gear’s obligation under this warranty is limited to repair or replacement, subject to the warranty exclusions below. Bulldog Gear cannot accept any returns on flooring that has been cut in any way.

Warranty Exclusions: Bulldog Gear’s flooring warranty does not apply to damage occurring from improper installation, improper use of cleaning agents/materials, improper maintenance methods, products sold on a ‘seconds’/’sold as seen’ basis, damage to flooring due to high heels or spiked furniture, additional expenses associated with overtime, replacing or moving appliances or furniture, business interruptions, loss of use or other related costs associated with the replacement of the flooring.

Concept 2 & Other Third Party Products

Bulldog Gear are unable to rectify defects/ issues with third party products. For all 3rd party products and components please contact the manufacturer directly for more information/warranty steps.